Privacy Policy
- Date of Creation: April 1, 2025
- Racine Co., Ltd.
Racine Co., Ltd. (hereinafter referred to as "our company") is engaged in the accommodation and restaurant business. We recognize that the proper handling of personal information is a social responsibility in conducting our business activities. To fulfill this responsibility, we implement the following measures.
-
1.Acquisition, Use, and Provision of Personal Information
-
When acquiring personal information, we will clarify the purpose of use, acquire it within the necessary scope through appropriate and fair means, and handle it properly. If you use our "Customer Support Center," please be aware that we may contact you to confirm the details of your inquiry.
-
2.Handling of Personal Information
-
-
(1)Use Within the Scope of Purpose
We will not use the acquired personal information beyond the scope of the stated purpose without the individual's consent. The acquired personal information will be handled within the following scope, and measures will be taken to prevent unauthorized use.
- A. Execution of necessary business operations such as responding to customer inquiries and providing prompt services.
- B. Other purposes explicitly stated at the time of personal information acquisition.
- C. Compliance with legal requirements or administrative guidance from authorities.
-
D. If you consult with us, we may provide
the following personal information to our partner
companies (hereinafter referred to as "third parties")
via telephone, written documents, or electronic media as
necessary to ensure appropriate service. However, upon
your request, we will stop providing your information to
third parties.
*Information to be provided: Name, address, age, phone number, and details of the inquiry.
-
(2)Provision of Personal Information to Third Parties
Except for the cases specified in C. and D. above, we will not provide personal information to third parties without the individual's consent. However, we may provide personal information to subcontractors within the necessary scope to achieve the purpose of use. In such cases, we will ensure that subcontractors handle personal information appropriately and manage it properly.
-
(3)Proper Management of Personal Information
To prevent unauthorized access, loss, destruction, alteration, or leakage of personal information, we will implement appropriate security measures and corrective actions. We will also regularly conduct training and education programs for employees handling personal information to raise awareness of data protection.
-
-
3.Compliance with Laws, Guidelines, and Standards on Personal Information
- We will comply with laws, national guidelines, and other regulations related to the protection of personal information.
-
4.Handling of Complaints and Inquiries Regarding Personal Information
- We will promptly address any complaints or inquiries regarding personal information. If you request the disclosure, correction, addition, deletion, suspension of use, or erasure of your personal information, we will respond sincerely in accordance with applicable laws. Please contact the inquiry desk below for such requests.
-
5.Efforts to Protect Personal Information
- We will continuously review and improve our efforts to protect personal information by considering changes in social conditions and the environment to ensure the appropriate management and operation of our data protection measures.
-
6.Safety Management of Personal Information
-
To ensure the security of retained personal data, we implement the following measures:
-
(1)Organizational Safety Management Measures
- We appoint a personal information protection officer responsible for overseeing data management.
- We establish a reporting and communication system for employees to report any personal data incidents to the personal information protection officer.
- We regularly inspect the usage status of personal information management systems, including login records and access logs.
-
(2)Human Safety Management Measures
- We conduct regular training and awareness programs for employees on personal data handling rules and precautions.
- Confidentiality obligations related to personal data are clearly stated in employment contracts and company regulations.
-
(3)Physical Safety Management Measures
- Documents containing personal data are disposed of using shredders, and digital data is stored on secure file servers or cloud services to prevent loss or theft.
- Devices and electronic media containing personal data are stored in lockable cabinets.
- Password protection is implemented when moving or carrying electronic devices to prevent data leakage.
- The deletion of personal data and disposal of devices or electronic media containing such data are confirmed by the personal information protection officer.
-
(4)Technical Safety Management Measures
- We define access permissions for personal data and prevent unnecessary access.
- Security software is installed and automatically updated on employee devices.
- ID and password authentication is required for access to personal information management systems, restricting access to authorized personnel only.
- Unauthorized system logins and access logs are monitored and managed by the personal information protection officer.
-
-
7.Voluntariness of Providing Personal Information
- Providing personal information is voluntary. However, failure to provide sufficient personal information may affect our ability to provide services or respond to inquiries.
-
8.Collection of Personal Information Using Non-Identifiable Methods
-
Our website may use cookies and web beacons for service improvements and statistical analysis of access information. However, we do not collect personal information that has not been voluntarily entered by users.
-
(1)Cookies
We may use "cookies" to enhance service convenience by enabling users to access specific web pages without re-entering information. Users can manage cookie settings through their web browsers, allowing them to accept or reject cookies.
-
(2)Web Beacons
Some pages on our website may use web beacons to obtain statistical information for service improvement. Web beacons do not collect personally identifiable information.
-
(3)Mobile Device Identification Numbers
When accessing our website via a mobile device, the device sends an identification number used for access management. This identification number does not contain personal information such as phone numbers, email addresses, or names. Additionally, it cannot be used to personally identify users.
-
-
9.Contact Information for Complaints and Inquiries
- We have established the following contact point and responsible person for handling personal information inquiries:
Contact Information
- 【Racine Home Harie】racinehome-harie@mandr.co.jp
- 【Racine Home Kyoto】racinehome-kyoto@mandr.co.jp
- 【TAKASHIMA BREWERY】takashimabrewery@mandr.co.jp